FAQs: Frequently Asked Questions

There could be a few reasons why this happened. They are:

i. There was a holiday on the Monday before Wednesday trash/recycle pick up. For example Christmas and New Years Eve in 2013 falls on a Monday. Trash/recycles will be picked up on Thursday.
ii. Trash/recycle trucks do break down and may be late.
iii. Although this is very rare, the driver may have forgotten.

If you have a billing question please contact the Utility Billing Clerk Mindy Andis at (970) 984-2311 or email mandis [at] newcastlecolorado.org (mindy[at]newcastlecolorado[dot]org)

Our contract for trash and recycling is with Mountain Waste & Recycling. Please call (970) 963-3435 or use Mountain Waste & Recycling website for any of the questions below.

The contract between the Town of New Castle and Mountain Waste currently does not include lids for recycle bins.

Yes, you can order a 64 or 96 gallon trash container. If you’re not satisfied, you can re-order within 60 days. Contact Mountain Waste to place an order (970) 963-3435.

Unfortunately, Mountain Waste is no longer able to accept any electronic waste.

If Mountain Waste & Recycling trash and recycling trucks are in the area on the same day of your Wednesday pick-up, they will assist you. Contact Town of New Castle for help.

There could be a couple of reasons why this happens. There could be too much contamination and/or the driver made an error. For assistance, contact Mountain Waste & Recycling.

Mountain Waste & Recycling provides one 18 gallon recycling bin for co-mingles recyclables which includes:

Plastics #1-#7
Glass
Aluminum and tin

You can contact Mountain Waste & Recycling for an additional 18 gallon yellow recycle bin at no charge for:

Newspaper
Office paper
Magazines, catalogs, and phone books
Paperboard (cake boxes, cereal boxes, soda boxes, and beer cartons)
Cardboard (need to flatten and place under recycle bin)

Additional recycle bins are available for $10.00. Contact Mountain Waste and they will bill you separately.