Utilities

The Town of New Castle provides water, sewer as well as trash and recycling collection services to our residents. New homeowners should complete an Application for Utility Services as soon as possible after closing on the purchase of a new home. The Town does not require a deposit, but the Title Company will collect a $15.00 transfer fee at closing. For new homeowners, responsibility for services begins on the date of ownership and amounts will be prorated for partial months.

The Town prepares utility bills on the first working day of each month for services for the previous month; residents can expect to receive their bill during the first week of the month. Bills are payable in full by the 25th day of the month and are considered past due if not paid by the end of the month. You can pay your bill online if you wish.

Payment can be made by cash, check, money order, credit or debit card. Payments can be made over the phone with either a VISA or MasterCard by calling Town Hall at (970) 984-2311. Payments can also be mailed or dropped off at Town Hall, either inside during business hours or outside in the drop box at any time. Payments are retrieved from the box at 8:00 am every working day.

The total monthly minimum amount for water, sewer and trash removal is $131.02 for town residents. Additional charges apply for water usage over 12,000 gallons. Utility rates vary and you can review them for details on senior and out-of-town customers.

From May 1 through September 30, Summer Watering Restrictions are in effect.

A reminder from the Utilities Department to winterize your irrigation systems during the Fall season as temperatures will be dipping into freezing. Remember your sewer billing will be billed by your water usage during November through the end of March since minimal landscape irrigation takes place during these months. This is good time to repair any leaks or drips you may have with faucets or leaking toilets.

Important Utility Forms, Phone Numbers and Websites

Pay Your Bill Online
Utility Rates   
Summer Watering Restrictions
Tenant Agreement Form
Application for Utility Services
Mountain Waste and Recycling, (970)-963-3435
Century Link, (800) 244-1111, (1-877) 417-3983
Comcast, (970) 945-7292, (800) 934-6489
Cedar Networks, (970)385-2500, (844)385-2500 (downtown only)
Xfinity, (855) 796-5577
XCEL Energy (Electricity and Gas), (800) 895-4999

The Town of New Castle can help with the following questions. Feel free to contact us at any time at (970) 984-2311, Monday thru Friday from 8:00 am to 5:00 pm.